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Our Shipping Rates Table
| From $ |
To $ |
Shipping $ |
| 0.01 |
10.00 |
5.50 |
| 10.01 |
30.00 |
7.50 |
| 30.01 |
50.00 |
11.50 |
| 50.01 |
100.00 |
13.95 |
| 100.01 |
200.00 |
17.95 |
| 200.01 |
300.00 |
21.95 |
| 300.01 |
400.00 |
27.95 |
| 400.01 |
and up |
10% of total |
Does not apply on Free and Per Item S&H
1-888-4A-COMBI (1-888-422-6624)
Outside the Continental United States please call ...
773-348-3271 Mon-Sat 9:00 - 5:00 Central Standard Time.
Fax orders to 773-348-8246 (24 hours a day).
questions@combistrollers.com
Most orders ship out within 24 hours or on the next business day and can take
7-10 days to arrive. We can also ship 2nd Day or Next Day. Call us for a quote.
We accept MasterCard, Visa and American Express. For all fax orders please call
773-348-8246. Do not send cash. Shipping rates are calculated at final
checkout. Sales tax is only collected on orders shipped within the state of
Illinois.
We ship APO,FPO,Alaska, Hawaii and Puerto Rico as long as the packaging is
within the USPS size standards and shipping is billed at the USPS shipping cost
with insurance. We do ship international orders and shipping is quoted on an
order by order basis.
*Orders shipped abroad are void of all warranties.
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Sales Taxes
CombiStrollers.com shall automatically charge and withhold the applicable sales
tax for orders to be delivered to addresses within Illinois. Each customer
shall be solely responsible for all sales taxes, or other taxes, on orders
shipped to any other state.
Changing the Delivery Address
When placing an order through combistrollers.com, the delivery address must be correct, and someone will have to be at the delivery address to sign for any order over $100.00. This is for insurance purposes only. Most orders are shipped via UPS Ground within the 48 Continual States. UPS will make 3 delivery attempts before the order is shipped back to us. If an order comes back to us after 3 delivery attempts then the customer will have to pay to have the order shipped out again, this includes any stroller that initially was shipped via the “Free Shipping” offer. The “Free Shipping” is only valid if the stroller is delivered within the first 3 attempts. If UPS is unable to deliver the order to the deliver address provided on the order when it is placed and the customer request a change of address with UPS or with combistrollers.com after the order has been shipped then they will have their account billed $10.00 for the change of address.
Return Policy
We realize that ordering online doesnt always work out to peoples
expectations. You can return any unused goods that are ordered through our
online stores, within 30 days, for a full refund (less shipping costs). We will
also refund the standard shipping cost if the return is a result of our error.
Note:If a customer refuses a delivery because they have changed their mind, the
customer will be responsible for the shipping charges both ways. You are
responsible for returning the goods to us, in their original cartons, and the
items must be is salable condition. If an item is returned to us in unsalable
condition, you will be charged a restocking fee at our discretion. We request
that you e-mail us at questions@combistrollers.com or call us at 1-888-422-6624
to get an authorization first, to ensure that you receive proper credit for the
return.
Thank You,
Your Staff at combistrollers.com
Ship and Insure Your Return
We strongly recommend that you FULLY insure the package you are returning. This
is for YOUR protection in the event the package is lost or damaged in transit.
We suggest that you use a "traceable carrier" that can provide you with proof
of delivery. C.O.D. returns will not be accepted. Combistrollers.com shall not
be responsible for items returned that are lost or damaged in transit. Postage
and handling charges to our warehouse will be paid by the customer and is
non-refundable. In the event that the product you are returning does NOT meet
the requirements described in this document, we will photograph the merchandise
and packaging and prepare a detailed summary of our determination to deny the
return. The merchandise will then be returned to you. Questions? To discuss
issues not covered in the above policy and procedures, please call our toll
free customer service number: 1-888-422-6624 (Monday - Saturday, 9AM - 5PM CST)
Your complete satisfaction is our number one priority. We'll do our best to:
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Listen respectfully to your concerns.
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Handle your case emphasizing your convenience, not ours.
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Avoid whenever possible any further expense or unnecessary delays.
We hope to cultivate a continuing good relationship with you. Your trust is an
important to us as your business.
Please e-mail your comments to: questions@combistrollers.com
Or mail them to:
The Combi Store
925 West Armitage Avenue
Chicago, IL 60614
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